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Cisco 600-455 Exam - A Brief Introduction

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  • Cisco 600-455 Exam - A Brief Introduction

    Cisco 600-455 Exam Description:

    This exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

    Cisco 600-455 Exam - General Information:

    Exam Number: 600-455 UCCED.
    Associated Certifications: Cisco Unified Contact Center Enterprise Specialist.
    No. of Questions: 65 - 75 Questions.
    Duration: 75 minutes.
    Available Language: English.

    Cisco 600-455 Exam Topics:

    The topics which are to be likely included in this exam are as follows;
    • Describe the Features and Functionality of the Cisco Unified CCE Solution.
    • Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution.
    • Identify the Network Design Considerations in a Cisco Unified CCE Solution.
    • Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution.
    • Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components.
    • Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components.
    Prerequisites:
    No Prerequisite are required for this exam.
    Audience:
    The audience of this exam are Computer Operations Specialist, Data Center Copy Center Specialist, Marketing Specialist, Information Technology Specialist, Human Resources (HR) Specialist.

  • #2
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